Dispatcher

qualifications

Required Licenses and Certifications:

The position requires certification by the Texas Commission on Law Enforcement (TCOLE) within one year from the date of appointment.

Knowledge of:

Knowledge of two-way radio communication, computer data entry/retrieval, general clerical functions (filing, typing, copying, telephone etiquette), and English grammar/spelling.
Skill in effective verbal communication and in using a computer keyboard.
Ability to speak with a clear speaking voice; to take detailed messages; to use a computer keyboard; to maintain detailed records, and to keep composure under stressful situations.

Reports to

This role reports to the District Department of Public Safety.

Examples of Duties

Communicates, via two-way police radio and telephone, to dispatch Alamo Colleges
District’s police and security officers to any campus or district location upon request.
Assists callers and visitors with district police tickets, appeals, police report copies, and
general information; clears student records in system
Prepares log sheets of all incoming and outgoing calls and radio traffic.
Keeps daily police and daily towed log blotters; records DPS reports and case numbers.
Uses National Law Enforcement Telecommunications System to check on criminal records and backgrounds; enters stolen vehicles and information concerning suspects.
Handles lost property; assigns case numbers; attempts to identify and contact owner.
Prepares dispatch schedules and memos; maintains daily towing blotter.
Serves as dispatch coordinator.
May issue temporary parking permits.
May perform general clerical duties.
Performs other duties as assigned.

Minimum Qualifications

Education:

Preferred Education:

Some college
Formal training program after high school of approximately one year in duration and one year of related job experience
One year of experience including some experience with radio communications and computers.

Other Requirements: